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Reasons for non-receipt of payment

2024-10-24

The payment was successful but not received. Here are some possible reasons that may cause this situation

 Possible reasons for successful payment but not received

Delayed arrival time:

The payment system needs time to process the transaction, and there may be delays.

Please wait patiently for a while, usually 2-3 days after the payment is successful

The handling fee is too low:

The handling fee given to the third-party payment platform is too low. Too low will cause a long time to the official platform. The specific arrival time is unknown, up to 2 months. It is recommended to give the third-party platform a higher handling fee

The payment address of the order creation does not match the regional chain transaction ID address

The payment information and the payment information need to be exactly the same, including the account name, account number, transaction address, etc.

If the transaction address does not match, please check whether your transaction ID is correct in time and whether you have paid the wrong platform.

Network problem

During the payment process, if the network connection is unstable or interrupted, the transaction information may not be successfully transmitted to the payment system. Please check whether your network connection is normal and try to pay or query the transaction status again.

If the above information is correct and the payment is successful but not received, please provide the following information and send it to email: [email protected]

  • PIA account:

  • Order number:

  • Transaction ID:

  • If you cannot find the transaction ID, please contact the third-party payment platform

  • Screenshot of the successful payment receipt:

After receiving your information, our customer service staff will help you solve the problem


Welcome to the PIA S5 Proxy documentation.

April 17, 2024

This document provides you with everything you need to get started with our proxy

If you can't find something or need assistance, please contact us at [email protected] or via our 24/7 live chat.

What can I find here?

Our file has two main parts. The first one is dedicated to PIA proxy integration proxy and the second one is dedicated to the use of the free tool

free tools

This section contains information about using free tools, where you can find the specific process and method for configuring each tool and proxy IP. Choose the proxy tool that's right for you and follow the guidelines for smooth integration.

support

If you need any assistance, please feel free to contact us at [email protected] We will try our best to help you solve the problem.

Welcome to the PIA S5 Proxy documentation.

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