If you encounter connection problems when using PIA S5 Proxy's static IP proxy

You can first do the following:

1. Check proxy settings: Make sure the browser's proxy configuration is consistent with the address, port, and protocol of the actual proxy server.

2. Verify network connection: Make sure your device is connected to the Internet. Try to visit other websites to confirm that the network connection is normal.

If the above method does not solve your problem, please test the proxy availability in cmd

(1) In the search box in the lower left corner of the local computer, enter cmd

(2) Enter the test command: curl ipinfo.io to detect that your local environment is not in mainland China

Tip: [This product is not supported in mainland China]

If your network environment is normal, perform the following steps:

1. Get the account and password from the official website for testing

• Log in to PIA account

Open the PIA official website and log in to your account.

• Enter the proxy settings page

After logging in, go to the "Personal Center" page, find the static ISP proxy you purchased, and make sure to record the following information: IP, Port, Username, Password

• Perform a connection test

Assuming that your extracted proxy is 156.242.74.20:8889 is unavailable

1. Detect in cmd: local proxy IP and port successfully extracted on the client

2. Test command: [curl -x IP:port -U "Username:Password" ipinfo.io]

IP: 156.242.74.20

Port: 8889

Username: vitbmjsf01

Password: *******

When entering the test command, the local IP, city, country, etc. are displayed, indicating that the proxy is normal

If the following results appear: It means that the proxy cannot be connected.

It is recommended to extract several IPs for testing. If each IP test has the same test result, please contact the official email: [email protected]

2. Use the client to extract the IP address and port number for testing

• Assume that your extracted proxy is 127.0.0.1:40000 and is unavailable

• Detect in cmd: local proxy IP and port successfully extracted in the client

• Test command: curl -x 127.0.0.1:40000 ipinfo.io

127.0.0.1 represents the local IP in the client

40000 represents the port you successfully extracted

When entering the test command, the local IP, city, country, etc. are displayed, indicating that the proxy is normal

If the following result appears: It means that the proxy cannot be connected.

It is recommended to extract several IPs for testing. If each IP test has the same test result, please contact the official email: [email protected]

When contacting the email, please send the following information:

PIA username:

Local IP:

Proxy country IP:

Detection proxy result chart:

Client version used:

After receiving your information, our customer service staff will help you solve the problem