What to do if your PIA client displays the following prompt message

1. Check the firewall and security software settings

Make sure the proxy connection is not blocked:

Check the settings of the local firewall and security software to make sure that the proxy server port is not blocked.

Try to temporarily disable the firewall or security software to see if it can solve the problem

2. Check the PIA client and dependent library versions

Make sure the client and dependent libraries are the latest version:

Check whether there is an updated version of the PIA client. Updating to the latest version may solve some known problems.

If the PIA client depends on specific libraries or frameworks, make sure these libraries or frameworks are also the latest version to avoid compatibility issues.

3. Check the local network connection

Make sure the local network connection is stable:

Check whether the local network connection is stable, without interruptions or fluctuations.

Use a network speed test tool to detect the current network speed and eliminate network bottlenecks

4. Change the API port

Change the API port to ensure that they can communicate with the API correctly through the new port

5. Verify the proxy server status

Check whether the proxy server is online:

Visit the official website of the proxy server provider or the relevant service status page to confirm whether the proxy server is running normally.

Use the ping command or other network diagnostic tools to check whether the IP address of the proxy server is reachable.

If the above methods still fail to solve your problem, please contact the official email address: [email protected] and send the following information

• PIA account:

• Local IP: Please check in ipinfo.io

• Computer model:

• Client message file

• Client run file:

  
  

How to find file information in the PIA client

1.Right-click the icon and click to open the file location

2. Find the run file, message file, error file, and send them to the email address.

After receiving your information, our customer service staff will help you solve the problem

How to solve the problem that the client cannot connect to the server