The payment was successful but not received. Here are some possible reasons that may cause this situation

 Possible reasons for successful payment but not received

Delayed arrival time:

The payment system needs time to process the transaction, and there may be delays.

Please wait patiently for a while, usually 2-3 days after the payment is successful

The handling fee is too low:

The handling fee given to the third-party payment platform is too low. Too low will cause a long time to the official platform. The specific arrival time is unknown, up to 2 months. It is recommended to give the third-party platform a higher handling fee

The payment address of the order creation does not match the regional chain transaction ID address

The payment information and the payment information need to be exactly the same, including the account name, account number, transaction address, etc.

If the transaction address does not match, please check whether your transaction ID is correct in time and whether you have paid the wrong platform.

Network problem

During the payment process, if the network connection is unstable or interrupted, the transaction information may not be successfully transmitted to the payment system. Please check whether your network connection is normal and try to pay or query the transaction status again.

If the above information is correct and the payment is successful but not received, please provide the following information and send it to email: [email protected]

• PIA account:

• Order number:

• Transaction ID:

• If you cannot find the transaction ID, please contact the third-party payment platform

• Screenshot of the successful payment receipt:

After receiving your information, our customer service staff will help you solve the problem

What can I find here?

Our file has two main parts. The first one is dedicated to PIA proxy integration proxy, and the second one is dedicated to the use of free tools

• Residential Proxy
• Corporate Residential Proxy
• Long term ISP
• Static ISP

Free tools

This section contains information about using free tools, where you can find the specific processes and methods for configuring each tool and proxy IP. Choose the Proxy tool that's right for you and follow the guidelines for a smooth integration.

• PIA Client
• Group Control APP
• Shadowrocket

Support

If you need any assistance, please feel free to contact us at [email protected]. We will try our best to help you solve the problem.